Featured Member: Reboot IT
Featured member Reboot IT is an information technology service provider with offices in Barrington and Littleton. The company supports businesses across New Hampshire, Vermont, and Maine with IT solutions that range from cybersecurity to cloud management. Their clients include healthcare providers, government offices, construction companies, nonprofits, and small businesses.
Recently, Reboot IT merged with Profile Technologies, strengthening their presence in the Littleton area and continuing to bring over two decades of service and IT solutions to the region. This merger combines the expertise and experience of both companies, allowing Reboot IT to expand its offerings and maintain its commitment to personalized, high-quality support for businesses throughout northern New Hampshire, Vermont, and western Maine.
Focus on Cybersecurity
Reboot IT delivers layered cybersecurity services designed to protect against threats and keep businesses compliant. Services include:
- Audits to identify vulnerabilities and strengthen security.
- Antivirus management for reliable protection across devices.
- Network monitoring to detect suspicious activity.
- Patch management to keep systems updated and secure.
- Penetration testing to assess defenses against real-world attacks.
- Employee training to reduce risks from phishing and human error.
Owner Benjamin Lowe explained the importance of this proactive approach: “We don’t want to create issues for you. We want to take them away. And that’s been our model from the start.”
Compliance Expertise
Businesses in regulated industries rely on Reboot IT to help them meet complex requirements. Their team provides support for:
- HIPAA compliance for healthcare organizations.
- NIST frameworks for companies engaged in government contracts.
- SOC reporting standards for assurance and auditing needs.
By combining IT services with compliance knowledge, Reboot IT helps organizations align technology with industry regulations and reduce risks.
Technology Management and Support
Reboot IT offers a full range of technology management services. Their help desk and remote desktop support provide fast resolution for common issues, while on-site service handles more complex needs.
The company also specializes in migrations to Microsoft 365 and Google Workspace, ensuring smooth transitions to modern productivity platforms. Additional services include onboarding and training, hardware and software sourcing, Wi-Fi network setup, printer support, VOIP systems, and data and cloud services.
Lowe described their client-focused style: “We just want to do good product, good response rates. Our guys now check all tickets for customers, see if we can touch point with everybody, and try to resolve everything we can.”
Serving Businesses Across Industries
Reboot IT supports organizations of all sizes, from single-person shops to multi-million-dollar enterprises. Their client list spans sectors such as healthcare, government, construction, nonprofits, and small business.
With offices in both southern and northern New Hampshire, the company can reach clients statewide and in neighboring states. In Littleton, Adam Caruso leads their North Country operations, supporting businesses throughout northern New Hampshire, Vermont’s Northeast Kingdom, and western Maine.
Small Team, Strong Results
Although Reboot IT has a lean team of seven employees, they emphasize careful hiring and a selective approach that ensures quality. “I’m not as technical as my guys I work with, but I got a great team,” Lowe said. “We’re really selective until we hire. So we have a really strong team, small and mighty.”
This focus on efficiency allows them to deliver enterprise-grade IT support while maintaining personal service and flexibility.
A Reliable IT Partner
Reboot IT continues to grow while staying committed to its mission of making IT simple and reliable for businesses. From cybersecurity and compliance to cloud services and VOIP, their solutions are designed to keep organizations secure and efficient. For companies across New Hampshire and beyond, Reboot IT remains a trusted partner in managing technology with care and expertise.
