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House & Facilities Manager | Colonial Theatre

Job Description

POSITION: House & Facilities Manager
TYPE: Full Time, Exempt, on-site, through December 2026 with possibility of extension.
SCHEDULE: 40 hours per week. Weekends and evenings required, flexible schedule.
REPORTS TO: Executive Director

About The Colonial Theatre

The Colonial Theatre is the home of arts, film, music and culture in New Hampshire’s North Country. Located in the heart of The White Mountains in Bethlehem, New Hampshire, the historic Colonial Theatre is one of the oldest continuously operated movie theaters in the country. When The Colonial opened its doors in 1915, the era of the Grand Hotels was in full swing and Bethlehem was a premier destination resort. Because of its sophisticated clientele The Colonial quickly became a venue for studios to test market their films. With its rich history The Colonial remains one of the remaining links to the era of the Grand Hotels as well as a significant chapter in the history of the film industry.

Now, after a series of renovations and improvements, the 295-seat Colonial offers state-of-the-art digital projection and surround sound for independent and world cinema, hosts Grammy award-winning performing artists, family entertainment, and community events from May through December—all without losing the intimate charm of a vintage theater.

The Colonial Theatre is on New Hampshire Registry of Historic Places and was named “Best Vintage Movie Theatre” by Yankee Magazine.

VALUES

We believe…

relevant arts and cultural programming make a positive difference in creating a sense of belonging, fellowship, and community that enriches all;
access to different perspectives gives us deeper understanding of the world in which we live and helps us see more clearly what unites us as well as what makes us each unique;
responsible stewardship and partnerships enable us to leave a lasting legacy of cultural enrichment.

VISION STATEMENT

A vibrant, engaged and enriched community through arts & culture.

MISSION STATEMENT

Inspire and invite participation in the cultural conversation.

GENERAL

The House & Facilities Manager will coordinate and supervise all front-of-house operations for The Colonial Theatre’s events, rentals, and other public events in the space and building maintenance operations for the historic building. They will be responsible for creating and maintaining a safe and welcoming environment, maintaining concessions and lobby inventory, as well as providing excellent and friendly customer service to all patrons in a timely manner. The House & Facilities Manager will also assure the timely and effective maintenance of the Colonial’s historic theatre, including stocking and scheduling custodial support, scheduling and/or executing routine maintenance projects, and assisting the Executive Director with larger building projects or contractor work as needed. If extending into the off-season (January-April), the House & Facilities Manager will provide administrative office support in addition to overseeing winter care for the Theatre.

What we look for in a House Manager:

Motivated, achievement-orientated professional with a consultative approach and the ability to positively connect with guests.
Utilizes knowledge and experience to recognize opportunities to improve the operations of the theatre.
Takes pride in providing exceptional services to meet all of the needs of our guests.
Thrives working in a fast-paced, rewarding environment.

Primary Responsibilities:

Manage front of house operations for film screenings, performances, and events at The Colonial Theatre including but not limited to upkeep of the theatre marquee, film posters, popcorn and concessions equipment and stock.
Attendance at live and special film events, working with live event production and film staff and volunteers.
Act as liaison for clients and patrons on all house management issues and concerns.
With programming staff, coordinate live event set-up, green room/rider set-up, and bar set-up.
Lead weekly operations meetings to communicate with programing staff and marketing staff regarding upcoming front of house and building needs, any facilities updates, ADA needs, and other relevant information to front of house and building operations.
Establish a working familiarity with production equipment: movie projector, POS system, microphones, etc.
Oversee and monitor facility equipment: HVAC system, lights, sprinkler system, fire alarm, HI Listening, and VI Audio Narration Devices accessibility systems, electric lift operation, etc.
Oversee operational maintenance, repairs, and renovations of theatre and property.
Maintain and track concessions, front of house, and cleaning inventories and equipment.
Handle emergency and time sensitive situations that may arise in a timely and accurate fashion.
Maintain The Colonial’s good standing regarding accessibility requirements, liquor license, food service license, permit of assembly, etc.
Provide updates to the Building & Grounds committee of the board of directors
Provide Executive Director with project support and assist with office administration, as necessary. Including fundraising/marketing mailings, data entry, special projects, etc.
Other duties as assigned.

Requirements

This position requires 1+ year(s) experience in hospitality and/or building management with a demonstrated strength in customer service. Excellent written, verbal, and interpersonal skills are necessary for this position. Applicants should have proficiency in working with Microsoft Office, Google Docs or similar software. Familiarity with ADA rules and policies pertaining to the front-of-house are preferred. Candidates should possess the ability to attend to numerous details at one time, establish priorities, respond positively and effectively under stressful situations, and propose timely solutions to problems.

To be successful in this role, applicant should also have:

A passion for our mission and an ability to inspire others to get involved.
Strong customer service, presentation, organization, and relationship-building skills.
The ability to climb stairs and lift 50 pounds regularly, and the ability to safely climb ladders.
Ability to handle and reconcile money.
Knowledge of health, safety, and fire regulations.
Respect for diverse perspectives.
Operate with a high degree of integrity and respect.
Flexible, collaborative, and team-oriented.

Compensation:

$42,000-$52,000 annual salary commensurate with experience. Our benefits package includes flextime, sick and vacation time, health insurance stipend, retirement benefit, and professional development. We are seeking a strong, skilled partner who will grow the role.

How to Apply:

Please submit resume and references to careers@bethlehemcolonial.org. The subject line of the email should include your full name and “House & Facilities Manager Position”. Applications will be considered on a rolling basis and the position will remain open until filled. Not all candidates will be invited to interview. Those who are invited will be asked to provide 3 professional references.

All communications are confidential.

The Colonial Theatre welcomes, values, and celebrates diversity. The Colonial Theatre is strongly committed to promoting race, gender, ability, and class equity throughout the organization. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. The Colonial Theatre encourages applications from all qualified candidates.